DHL Jobs Vacancy
DHL
Credit Collector DHL is the world’s leading logistics company. Our 395,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets, and grow your business. Or simply send a letter to your loved ones. We're an international team of over 395,000 shipping professionals, united by a passion for logistics. And we work in a unique environment. DHL is as innovative as a start-up, with the power of an international organization.
Position Senior Credit Collector
Qualifications
• BA degree in Accounting and Finance and related fields,
Experience Level
• more than 2 years
Responsibilities
• Conduct day-to-day administration of Credit and Collections and Accounts Receivable (OTC) plans and processes to minimize risk, ensure timely repayments and accurate recording of transactions, minimize losses and profitable collection of arrears
• Act as a liaison and influence other specialist departments and 3rd parties. g. external service providers
• Define processes and convince others to accept new concepts, practices, and approaches
• Build strong, trusting cross-functional relationships with DHL managers
• Understand customer and crucial stakeholders ’ interests and concerns and advise direct reports, customers and crucial stakeholders
•Analyze and implement processes similar to verification of customer credit approval, etc.
• Identify and resolve customer issues escalated by team members such as billing disputes, overdue payments, need for treatment plans, problems with data quality, etc.
• Coach employees on Credit and Collections and Accounts Receivable( OTC) plans and processes and provide specialized guidance to line managers
• Follow up with reminder letters and emails to customers to process claims for outstanding accounts
Overall Purpose Conduct day-to-day administration of Credit & Collections/ Accounts Receivable (OTC) plans and processes to minimize risk, ensure timely repayments, minimize losses, and profitable collection of arrears in line with internal and external policies and standards, regulations, and compliance requirements Location Addis Ababa,
How to Apply
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