Ethiopost Jobs Vacancy
Ethiopost
Ethiopost is Ethiopia’s principal postal service provider, with over 600 branches across the country. Ethiopost’s new vision is to be a global leader in postal services and a preferred partner in logistics, financial, and government services.
Ethiopost is a state-owned enterprise (SOE) assigned with the establishment and expansion of postal services in the country. It's the designated postal driver (DPO) that provides postal services throughout the Ethiopian home in order to fulfill the government’s universal service obligation (USO).
Position 1: Junior Sales Officer
Education and Experience: BA degree with 0 years of experience
Strong communication skills, including the ability to effectively communicate with a variety of stakeholders
Responsibilities
Build and maintain strong connections with existing and potential customers. Address their queries, enterprises, and provide excellent customer service to enhance customer satisfaction and loyalty.
Offer accurate and over- to- date information about the association, its services, products, or events. Stay informed about applicable updates and changes to ensure the information provided is current.
Support the sales team in the entire sales process, including preparing sales presentations, proposals, and quotations. Coordinate with internal departments to ensure the timely and accurate delivery of products and services to clients.
People required 26
Location Addis Ababa
Position 2: Junior Customer Care Officer
Education and Experience: Degree in management, business administration with 0 years of experience.
Responsibilities
Respond to customer inquiries, concerns, and complaints promptly and professionally. Help, troubleshoot problems, and provide applicable results to ensure a positive customer experience.
Thoroughly understand the company’s products and services to directly address customer inquiries and educate them on product features, benefits, and usage.
Handle customer orders, process transactions, and ensure timely delivery of products or services. Collaborate with applicable departments to expedite order fulfillment.
Investigate and resolve customer issues, including billing discrepancies, product defects, and service interruptions. Take ownership of problems and follow through until they're satisfactorily resolved.
Communicate effectively and empathetically with customers using clear and terse language. Acclimatize communication style to suit the customer’s requirements and ensure a positive interaction.
Actively collect and document customer feedback to identify trends, recurring issues, and areas for improvement in products or services. Relay feedback to applicable departments to enhance overall customer satisfaction.
Location Addis Ababa
How to Apply
Interested applicants who fulfill the below requirements are invited to submit application letter, CV and applicable academic document-
