British Council

British Council  We assist peace and prosperity by building connections, understanding, and belief between individualities in the UK and nations worldwide. We work instantly with people to assist them achieve the bents, confidence, and connections to revise their lives and form a lesser world in partnership with the UK. We assist them in building networks and discovering inventive concepts, studying English, getting high-quality schooling, and achieving internationally acknowledged{ qualifications}.  

Position Country Operations Director – ETHIOPIA at British Council  

Working with people in over 200 nations and territories, we’re on the bottom in more than 100 nations. In 2021 – 22 we reached 650 million individualities. Country Operations Manager- Ethiopia  The objective of this function is to ensure examination operations meet demand while maintaining high-quality customer support, examination integrity, and compliance norms in Ethiopia. This function is in the end liable for effective and effective capability, price administration, and take a look at day supply anticipated to guide and coach workforce members to satisfy operations and repair supply standards.  

Main accountabilities but not limited to the following  

Product Service Delivery 

• Implements a range of standardized,  functional procedures and programs inside a given work plan to attain specified, easily measurable targets( revenue, volume, time, and price) 
• Receives instructions and requests from cluster leadership and plans and organizes given resources accordingly(  generally at short notice) to ensure that work is carried out efficiently and effectively.  Customer Service 
• Takes end-to-end responsibility for researching and acquiring passable and timely resolution of complex/ escalated customer( internal or external)  functional complaints and points, coordinating input from other colleagues and department managers as required, to do so. Ensures the customer is kept informed throughout the process.  

Relationship and stakeholder management   

• Develops good working relationships with applicable colleagues to facilitate effective and effective service supply. 
• As required, assist the Head of Operations in internet hosting/ attending external events or meetings, making certain these run effectively and effectively and{ that a} positive, professional picture is projected.  

Risk & compliance 

• Uses standardized processes to monitor team/ unit compliance with agreed commercial danger administration procedures related to service supply(e.g. youngster safety, safety policies,  financial protocols,anti-fraud measures) to cover the pursuits of the BC and its clients always. 
• Uses standard company protocols to evaluate a spread of dangers in service/ product/ program supply.  

Commercial & resource administration 

• Directly plans and controls specific price variables( reasonably than the full price range) to satisfy established targets, making certain compliance with all related company financial programs and processes. 
• Actively seeks to maximize worth for cash when buying assets, items, or providers for the nation‘s operations. 
• Operates and runs regular stories on financial processes and procedures to allow effective budget and resource administration.  Leadership &  operation 
• Motivates and encourages team performance. 
• Plans and prioritizes the country‘s functional activities and supports team growth towards an effective supply of services.  

Role-specific knowledge and experience 

• Experience in planning and delivery in a fast-paced functional environment at a management stage  

Experience managing small brigades or demonstrating administration potential. 

• Experience in delivering change and making certain that new methods of working are embedded. 

Minimal requirements  

• Applicable experience in overseeing the production of goods and provision of services  

Desirable  

• University degree in any subject or applicable qualification 
• Experience in leading on delivery of computer-based exams 
• Experience working in an Exams terrain.  

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Further Information  Pay Band – BRC-6-F  Salary ETB 71 454,00 plus advantages  

Contract Type – Indefinite  

Department Exams  

Location Addis Ababa, Ethiopia  Role holders may be required to work on weekends when required for examination delivery.  Role holders should have present rights to reside and work within the nation on which the function is based. 

Closing Date – 18 March 2024 applications will shut at 2359 South Africa Time  A connected and trusted UK in a more linked and trusted world.  

Equality, Diversity, and Inclusion( EDI) Statement  The British Council is dedicated to policies and practices of equality, variety, and addition throughout everything we do. We help all workers to verify their habits are harmonious with this dedication. We need to attack under-representation and encourage candidates from under-represented teams, specifically,  still not fully, on grounds of ethnicity and incapacity. All impaired candidates who meet the essential standards have assured an interview and we’ve got Disability Confident Employer Status. We drink conversations about particular musts or adaptations to allow participation and engagement in our work and conduct.  The British Council is devoted to safeguarding kiddies, young people, and adults who we work with.  

\We believe that every kid and adult in every single place on the earth should live in safe environments and have the befitting to be protected against all types of abuse, maltreatment, and exploitation as set out in Article 19, UNCRC( United Nations Convention on the Rights of the Child) 1989.  

Appointment to positions the place where there’s direct involvement with weak teams will probably depend on thorough checks being accomplished; these will embrace qualification checks, reference checks, and ID & prison report checks harmonious with authorized necessities and with the British Council’s Safeguarding insurance policies for Adults and Children.  If you have any issues together with your software please email askhr@britishcouncil.org 

Please note Applications to this function can solely be thought- about when made by way of the Apply part of our careers website. Our ‘ ASK HR ’ e-mail is barely for use in case of a specialized concern encountered when making use of the careers website.

Emails with supporting statements and CV/ Resumes despatched to this e-correspondence address won't be reviewed and will be deleted.  

encountered when making use of the careers website. Emails with supporting statements and CV/Resumes despatched to this e-mail address will not be reviewed and will be deleted.

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