British Council Jobs Vacancy

British Council Jobs Vacancy

British Council

British Council would like to invite qualified and skilled candidates for the coming place.  

Position CMR & Logistics Officer 

  • To guarantee effective and effective supply of Exams in Addis Ababa and distant test workplace areas in Ethiopia. To deal with nonpublic supplies during several exchanges by compliance requirements. To manage Venue Supervisor engagement, relationship, and efficiency. 
  • Coordinate and handle any threat or situation resolution, together with coordination of buyer communication directly or by buyer companies. To be a degree of contact for Venues Venue Supervisors on the Test Day. To assist Test Day Supervisors when required.  

Main accountabilities but not limited to the following  Product Service Delivery 

  • Undertakes the related planning and supply functions in preparation for Test Days in line with BRITISH COUNCIL processes. 
  • Receives directions and requests from cluster operations, 5 days earlier than Test Day and plans and organizes given assets accordingly( typically at quick discovery) to ensure that work is carried out effectively and successfully.  

Customer Service 

Receives and responds to inquiries from/ to clients and possibly a particular level of reference on queries relating to a space of nominated experience or duty. Identifies the place redundant complex points require a decision by others and refers them on consequently. 

  • Recognises and understands the impact of incidents arising(e.g. complaints, resourcing issues, logistical or specialized difficulties) and proactively cautions the workforce chief to any problems with concern which might be prone to influence take a look at supply or buyer expertise.  Relationship and stakeholder management 
  • Supports steady improvement within the efficiency/cost-effectiveness/ high quality of service supply/ techniques within the unit or department. 
  • Proactively works with Operations Manager Ethiopia to ship satisfactory and well-timed decisions of buyer( inside or exterior) complaints, coordinating input from different team members as required. Ensures the client is saved and informed all through the system. 

Threat & compliance 

  • Undertakes contingency and risk management on the ground, liaises with Customer Service, Examiner, or Venue Staff to ensure alignment on communications leads in offering assistance related to compliance or investigations on Test Day and associated points.  Analysis and reporting 
  • Uses standard procedures and templates, regularly records, analyses, and reviews functional exercises similar to venue workers' efficiency to assist senior managers in making timely and effective business selections that reply to functional wants.  

Role-specific knowledge and experience 

  • Experience working in a busy functional environment delivering inordinate levels of client service. 
  • Ability to ensure compliance, threat, and safety requirements are monitored and maintained. 

Minimal requirements 

  • University degree in any subject or applicable qualification  


Experience engaged on Exams. Experience in supporting on delivery of computer-based Exams.

More Information 

  • Pay Band – BRC-4-F 
  • Salary ETB 38 924,00 per month plus advantages 
  • Contract Type Indefinite 
  • Department Exams 

Locations Addis Ababa, Ethiopia 

  • The role could require you to work on weekends when required for exams supply. 

The role holders must have current rights to stay and work within the nation where the function is rested. 

  • Closing Date – 28 March 2024 Applications will shut 2359 South Africa Time  A affiliated and trusted UK in a redundant related and trusted world.  

Equality, Diversity, and Addition( EDI) Statement 

  • The British Council is dedicated to insurance policies and practices of equivalency, variety, and inclusion throughout everything we do. We assist all workers to ensure their conduct is in keeping with this dedication. We need to tackle under-representation and encourage candidates from under-represented teams, particularly,  still not solely, on grounds of ethnicity and incapacity. All impaired candidates who meet the important standards are assured an interview and now we've Disability Confident Employer Status. We welcome discussions about particular necessities or changes to allow participation and engagement in our work and conduct. 
  • The British Council is devoted to safeguarding youths, young folks, and grown-ups whom we work with. 
  • We consider that every youth and adult in every single place on the earth should stay in a safe environment and have the proper protection against all types of abuse, maltreatment, and exploitation as set out in Article 19, UNCRC( United Nations Convention on the Rights of the Child) 1989. 
  • Appointment to positions the place where there may be direct involvement with susceptible teams will likely depend on thorough checks being accomplished; these will embody qualification checks, reference checks, and ID & legal report checks in keeping with authorized necessities and with the British Council’s Safeguarding insurance policies for Adults and Children.  

Salary ETB 38,924.00 yearly  

Place of Work Addis Ababa – Ethiopia  

  How to apply  

Applications to this function can solely be allowed
            - about when made by the Apply section of our careers website utilizing the under-apply button.  Our ‘ ASK HR ’ e-correspondence is only to be used in case of a specialized situation encountered when making use of the careers webpoint. Emails with supporting statements and CV resumes despatched to this e-mail tackle won't be reviewed and will likely be deleted.  


Deadline: March 28, 2024