British Council Vacancy
British Council
British Council builds connections, understanding, and trust between people in the UK and other countries through arts and culture, education, and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefits for millions of people all over the world. We help young people gain the skills, confidence, and connections they're looking for to realize their implicit and to participate in strong and inclusive communities. We support them in learning English, getting a high-quality education, and gaining internationally recognized qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the stylish of the UK with the world and the stylish of the world with the UK. These connections lead to an understanding of each other’s strengths and the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when sanctioned relations may be strained. We work on the ground in more than 100 countries. In 2019- 20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Position 1 Customer Service and Sales Office
Minimum requirements
Advanced Diploma and/ or original professional experience
Desirable
Customer Service Professional Qualification
Applicable qualification or training undertaken in Sales.
Marketing and Communications experience.
Hands-on experience with CRM software is an else The overall objective of a Customer Services and Sales Officer is to ensure the smooth running of the British Council’s Exams and Customer Services operations in Ethiopia by delivering high-quality customer service and deals targets in line with commercial standards and policies. The post holder will act as British Council’s ambassador to provide a flawless client experience to all applicable stakeholders, handle inquiries about British Council Exams Services, and meet agreed targets, objectives, and crucial Performance Indicators (KPIs).
More Information
Pay Band – BRC-4-H
Remuneration ETB 38,924.00 per month plus benefits
Contract Type – Two (2) Years Fixed Term Contract
Department Exams
Location Addis, Ethiopia
Language requirements English level B2
Role holders must have existing rights to live and work in the country the role is based.
The The Customer Service and Sales team operates six days a week with Saturdays and weekday evenings usually times of peak demand. Working schedules are subject to variations to account for activity patterns and will involve unsocial working hours (including late finishes and Saturday shifts)
Closing Date – 14 May 2024 applications will close at 2359 West Africa Time
Position 2 Customer Service and Sales Manager
Minimal requirements
University Degree or degree- level (level 5 or above) qualification, and/ or original professional experience
At least three years of experience in planning and implementing sales strategies, customer relationship management, and managing and directing a sales team.
Desirable
Customer Service Professional Qualification
Marketing Qualification
Knowledge of SAP, CRM
Contact Centre Management experience
Experience in using new technologies for service delivery To lead the customer management and sales function in the delivery of exam sales targets and KPIs.
Furthermore, to motivate and foster a good team spirit that enables a high quality, effective, and positive experience for customers, clients, and stakeholders as per the agreed Service Level Agreement.
More Information
Pay Band – BRC-6-G
Salary ETB 71,454.00 per month plus benefits
Contract Type – Two (2) Years Fixed Term Contract
Department Exams
Location Addis, Ethiopia
Language conditions English level C1
Role holders must have existing rights to live and work in the country the role is based.
The Exams business units operate six days a week with Saturdays and weekday evenings usually times of peak demand. Working schedules are subject to variations to account for activity patterns and will involve unsocial working hours
Closing Date – 14 May 2024 applications will close at 2359 West Africa Time
Please ensure you include a supporting statement that highlights your skills, knowledge, and experience. This information will be used in the shortlisting assessment.
How to Apply
Applications to this role can only be considered when made through the Apply section of our careers website.
Our ‘ASK HR’ email is only to be used in case of a specialized issue encountered when applying through the careers website.
Emails with supporting statements and CVs/ Resumes sent to this email address won't be reviewed and will be deleted.
