Edomias International Vacancy
Edomias International Plc
Edomias International Plc. is the Premier Human Resource results provider in Ethiopia serving clients for more than 15 years. We provide a full range of cost-effective Human coffers results to help organizations take their business to the coming level. We are n't just a service provider, but also a strategic business partner. We play a vital part in reducing the work of managers that would otherwise be spent in the routine conditioning of non core functions and enable them to focus on core strategic conditioning. We invite qualified applicants for the position of Help office at one of our clients Huawei Technologies Ethiopia PLC.
Position: Help Desk
Education & Experience
- Bachelor’s degree in Information Technology, Business Administration, or a related field preferred.
- Four years and above proven experience in a help desk, customer service, or executive support role, preferably in a commercial terrain.
- Excellent communication skills both Amharic and English (written & verbal)
- Strong problem- working skills and the ability to remain calm and composed under pressure.
- Proficiency in using helps desk software, ticketing systems, and Microsoft Office Suite.
- Ability to multitask, prioritizes workload, and manages time effectively in a fast- paced environment.
Language
- Fluent in Amharic and English
- Knowledge of Chinese language is also preferable. You'll play a pivotal role in handling and tracking executive service requests, maintenance requests, inquiries, suggestions, and complaints from workers in the representative office. You'll serve as the primary point of contact for resolving specialized issues, providing assistance for internal employees & customers.
Responsibility
- Handle and track executive service requests received through colorful channels, including email, phone calls, and ticketing systems.
- Process and prioritize maintenance requests related to office equipment, facilities, and IT systems, icing timely resolution and minimum disruption to operations.
- Respond promptly and professionally to inquiries, suggestions, and complaints from employees, addressing their concerns and providing applicable solutions or escalations when necessary.
- Provide business discussion services to external customers of the representative office, offering guidance, information, and support as needed to ensure customer satisfaction and relationship management.
- Maintain effective communication channels with internal stakeholders, external customers, and applicable departments to facilitate the resolution of issues and the delivery of services.
- Document all service requests, interactions, and resolutions accurately in the designated tracking systems or databases. Generate reports and metrics to monitor help desk performance and identify areas for improvement.
- Proactively identify opportunities to streamline processes, improve service quality, and enhance customer satisfaction. unite with team members and management to apply stylish practices and results.
- Stay updated on company policies, procedures, products, and services. Provide training and knowledge- sharing sessions to internal employees and external customers to promote self- service and reduce support dependency.
Salary 17,500.00 ETB
Transport Allowance 1,200.00 ETB
Communication Allowance 450.00 ETB
Location Addis Ababa
How To Apply
Those who are qualified can Submit their Application Letter, CV and Credentials in person at our Office Clearly marking the Job Title “ Help Desk’’) Effective Professionals are invited to apply within 10 days after advertisement.
Location Mexico Square, K Kare Building, 5th Floor, Office Number 60 Only short listed candidates will be contacted.
