Enat Bank SC    

Bank invites qualified applicants for the following job positions. Enat Bank was initiated by some of Ethiopia’s leading visionaries and businesswomen. Enat Bank’s founders created a bank that empowers women while providing all clients with exemplary services.  Enat’s domestic banking services make it easy to deposit and manage your plutocrat. The minimum required for a deposit is only 10 birr.Enat’s International Banking offers a suite of services for individuals and business, providing conventional  marketable banking services, and with special emphasis on the banking requirements of women. Enat’s International Banking offers a suite of services for individualities and business.  

Position 1: Human Capital Management Officer  

Essential Functions 

Prepares recruitment minutes by receiving results from the interview panel, 

Prepare vacancy advertisements and sends to media and notice boards after approval, 

Handle and maintain personnel records of all staff related to employment, promotion, transfer, appointment, salary adjustment, termination and other personnel details; amends records as required, 

Handles internal/ external recruitment and employee benefit activities of the Ban, 

Follows ups the timely delivery of performance evaluations of probationary period employees from head office and branches, 

Consolidate accrued periodic leaves and other leaves of all staff, 

Keep, maintain and update Human Resource Database, 

Performs other related duties as required  

Job Requirement 

BA in Human Resources Management, Management, Business Administration or other related fields with 3.5 years of experience in HRM fields, preferably in banking industry, of which at least 1 year as a applicable officer position.  

Place of Work – Addis Ababa  

Position 2: Manager, Call Center Division  

Essential Functions 

• Responsible for planning, developing and managing the overall call- center operation. 
• Manage employees and ensuring the delivery of an exceptional customer experience to existing and new customers for better performance and ameliorate service quality. 
• Oversee call center supervisor and ensure all call center attendants are providing high quality service 
• Regularly evaluate staff effectiveness and performance 
• Analyze call center data and prepare reports for Director/ Senior management.
• Coach and motivate team members with the goal of providing stylish in its class client service. 
• Put goals in place in regards to the call center’s diurnal operations in collaboration with other management team members. 
• Oversees quality control and implements any necessary corrective actions to help ensure  harmonious application of policies, and procedures material to the call center 
• Answering representative’s questions, guiding them through  delicate calls or issues, diffusing angry customers, or handling issues that can not be fielded by representatives  
• Ensures acceptable coverage for call center and enrollment service delivery to meet standards 
• Responsible for identifying and resolving issues, problems, and enterprises with workers and  customer 
• Monitoring and evaluating agent performance, providing coaching and training to ameliorate quality and efficiency. 
• Ensuring staff members are achieving desired service levels and taking corrective action, as needed. 
• Creating and maintaining a positive work environment that supports a high- performance culture. 
• Utilizing call center systems and software to analyze data and report on team performance and customer feedback. 
• Collaborating with other departments and stakeholders to ensure a  harmonious and high- quality customer experience. 
• Setting and tracking call center targets for speed, efficiency, and customer satisfaction. 
• Possess an understanding of the business, the products and services, and the issues call center attendants are facing. 
• Staying informed about industry developments, technological advancements, and stylish practices in call center management. 
• Ensuring compliance with company policies, industry regulations, and legal requirements. 
• Preparing and presenting regular performance reports to upper management.  

Job Requirement 

BA/ MBA in Business Management, Economics, Marketing Management, Accounting & Finance, Banking & Finance, Management, and any other related fields with 8.5/ 6.5 years of experience in relative fields, preferably in banking industry, of which at least 2 years as a applicable elderly officer position. 

Place of Work – Addis Ababa    

   How to Apply  

NB 

Salary as per the Bank’s scale 

Only short listed candidates will be communicated 

The Bank has the right to cancel the post advertised 

Interested applicants fulfilling the below requirements are invited to submit their applications only online through https://evacancy.enatbanksc.com/#/vacancy until November 01, 2024.  Enat Bank S.C  

Human Capital Management Department Telephone – 0115522835  

Women applicants are highly encouraged 

Deadline: November 1, 2024