Kifiya Financial Technology  

Kifiya Financial Technology is agitated to invite  good and  educated job seekers to apply for  colorful positions within our innovative company. As a leading provider of digital financial services and AI- based modeling in Ethiopia, we're committed to revolutionizing access to finance and markets. Stay Connected for the rearmost J

About Kifiya Financial Technology  Over the  once 14 years, Kifiya has evolved from a startup into a leading innovator in the financial technology sector. Our journey has highlighted the significant potential of big data, allowing us to enhance our services and drive innovation. Our unvarying dedication to improving our platform, empowering our team, and advancing our technology positions us for even lesser achievements in the future.  

Position 1: Head of eCommerce Platform Management  

Place of Work Kifiya HQ, Addis Ababa  

Cross-functional Collaboration  

• Work closely with marketing, sales, product, and IT teams to ensure alignment and integration of eCommerce activities with broader company initiatives.  
• Coordinate with customer service to address and resolve customer issues related to the eCommerce platform.  

Data- Driven Decision Making  

• Utilize analytics and criteria  to monitor platform performance, customer behavior, and sales data.  
• Implement A/ B testing and other methodologies to optimize the customer  trip and increase conversion rates.  
• Provide regular reports and insights to senior management.  

Vendor Management  

• Manage relationships with third- party vendors and partners, including payment processors, shipping providers, and technology vendors.  
• Negotiate contracts and ensure service  situations are met.  

The ideal candidate should possess  

• Bachelor’s degree in Business, Information Technology, Marketing, or a related field. Master’s degree preferred. 
• Minimum of 7- 10 years of experience in eCommerce management or related roles. Proven track record of successfully managing and  spanning eCommerce platforms.
• Experience leading cross-functional  brigades and managing large projects.  

Position 2: Head of Performance Operations  

Process Improvement 

• Analyze current eCommerce processes to identify inefficiencies and areas for improvement. 
• Develop and  apply process improvement strategies to enhance functional efficiency and customer satisfaction. 
• Utilize spare, Six Sigma, or other process improvement methodologies to drive  nonstop improvement initiatives.  

Performance Management 

• Establish and cover crucial performance indicators( KPIs) to track and  estimate the performance of eCommerce operations. 
• Develop dashboards and reporting tools to provide real- time insights into functional performance. 
• Conduct regular performance reviews and provide practicable recommendations to senior management. 

Operational Excellence 

• Leadcross-functional  brigades to implement process improvements and  functional changes. 
• Ensure that all processes are  proved, formalized, and  constantly followed across the organization. 
• Maintain standard operating procedures (SOPs) to ensure compliance and functional consistency.    

Data Analysis and Reporting 

• Collect and analyse data to identify trends, issues, and opportunities for improvement. 
• Provide detailed reports and presentations to senior leadership on process performance and  enhancement  enterprise. 
• Utilise data- driven insights to drive strategic decision- making.  

Team Leadership 

• Build and lead a high- performing team focused on process improvement and performance management. 
• Mentor and develop team members to enhance their skills and abilities.  
• Foster a culture of  nonstop improvement and  functional excellence within the team 
• Work closely with other departments(e.g., IT, Marketing, Customer Service) to ensure process alignment and integration. 
• Communicate process changes and performance updates effectively across the organisation. 
• Collaborate with external partners and vendors to ensure process efficiency and effectiveness.  

Project’s Management 

• Define colorful projects scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders. 
• Develop comprehensive project plans to be shared with clients as well as other staff members. 
• Plan and schedule  design timelines and milestones using applicable tools. 
• Determine and allocate resources( time, money, equipment,etc.) necessary for project execution. 
• Manage project resource availability and allocation to ensure the systems stays on track.  

The ideal candidate should possess 

• Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or a related field. Master’s degree preferred. 
• Minimum of 7 – 10 years of experience in process improvement, performance management, or functional leadership roles. Experience with spare, Six Sigma, or other process improvement methodologies.  

Position 3: Head of B2C  

Strategy Development 

• Implement comprehensivee-commerce strategies for B2C business.
• Identify and analyze market trends, customer  requirements, and competitive landscape to inform strategy. 
• Collaborate with senior leadership to align B2Ce-commerce goals with overall eCommerce business  objects.

E-commerce Operations & delivery 

• Oversee the diurnal operations of thee-commerce platforms, ensuring optimal performance and user experience. 
• Lead the selection and management ofe-commerce technologies, platforms, and service providers. 
• Optimize the online deals channel to improve conversion rates, average order value, and client retention. 
• Ensure to deliver on the  profit and customer growth forecasts.  

Marketing and Sales 

• Develop and execute digital marketing strategies to drive traffic, engagement, and sales. 
• Collaborate with the marketing team to create and manage campaigns, promotions, and content. 
• Utilize data analytics to measure and optimize marketing performance and ROI.  

Customer Experience 

• Ensure a flawless and exceptional customer experience across alle-commerce touchpoints. 
• Implement personalization and customer segmentation strategies to enhance engagement. 
• Manage customer service processes and tools to resolve issues and improve satisfaction.  

Team Leadership 

• Build, lead, and mentor a high- performinge-commerce team, 
• Foster a  cooperative and results- driven team culture.
• Provide guidance and professional development opportunities for team members.  

Financial Management 

• Develop and manage thee-commerce budget, ensuring cost-effective strategies and operations. 
• Monitor financial performance, analyze  crucial metrics, and report to senior management. 
• Identify opportunities for revenue growth and cost savings.  

The ideal candidate should possess 

• Bachelor’s degree in Business, Marketing,E-commerce, or a related field; MBA or advanced degree preferred. 
• Minimum of 10 years of experience ine-commerce, with a proven track record in both B2B or B2C environments.    

Position 4: Data Governance Expert 

• Develop and maintain data governance policies, standards, and procedures in line with industry stylish practices. 
• Work closely withcross-functional teams to ensure proper data management and governance processes are followed. 
• Monitor data governance compliance and identify areas for improvement. 
• Collaborate with IT and business teams to identify data management issues and provide effective results.   Develop and implement data quality controls to ensure accuracy and consistency of data. 
• Lead the implementation of new data management tools and technologies. 
• Conduct regular data audits and provide recommendations for data quality improvements. 
• Develop and deliver training to educate  workers on data management policies, procedures, and stylish practices.
• Keep over- to- date with industry trends and advancements in data governance to continuously improve company’s data management abilities. 

The ideal candidate should possess 

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field 
• Minimal 5 years of experience in data governance, data management, or data quality. 

Position 5: Business Development Analyst  

The ideal candidate should possess 

• Bachelor’s degree in Business Administration, Marketing and sales or related field. 
• Proven experience in business development, sales, or related roles. 
• Strong understanding of data acquisition technologies and products preferred. 
• Excellent communication, negotiation, and presentation skills. 
• Ability to work independently and as part of a team in a fast- paced environment. 
• visionary attitude with a strong drive to achieve results. 
• Proficiency in CRM software and Microsoft Office Suite.  

Position 6: Product Manager 

• Product Revenue and Growth ability to drive revenue and growth for the fintech product. 
• Product Adoption and Engagement success in driving user adoption and engagement with the fintech product. 
• Time- to- Market ability to deliver new features, enhancements, or products within the defined timelines. 
• Customer Feedback and Satisfaction success in gathering and  exercising customer feedback to improve the product. 
• Product Roadmap Execution effectiveness in executing the product roadmap and delivering value to customers.  

The ideal candidate should possess 

• Bachelor’s or Master’s degree in Business Administration, Computer Science, or a related field. 
• Minimum of 5 years working experience preferably in the Fintec, financial sector, and technology enabled services. 
• Strong understanding of product management methodologies, processes, and stylish practices Familiarity with UX/ UI principles and design thinking methodologies.  

Position 7: Security Engineer  

Security Infrastructure and Architecture 

• Design, implement, and maintain secure network and system architectures. 
• Deploy and manage security tools and technologies to protect company assets. 
• Conduct regular security audits and assessments to identify vulnerabilities and recommend remediation measures. 
• Collaborate withcross-functional teams to ensure security is integrated into the development and infrastructure lifecycle.  

Threat Monitoring and Incident Response 

• Monitor systems and networks for security breaches or suspicious activity. 
• Investigate security incidents, perform root cause analysis, and implement applicable mitigation measures.  
• Develop and maintain incident response plans and procedures. 
• Coordinate with internal stakeholders and external partners to respond effectively to security incidents 
• Vulnerability Management Measure the Security Engineer’s effectiveness in identifying, assessing, and mitigating vulnerabilities within the fintech system. 
• Incident Response Assess the Security Engineer’s ability to respond to security incidents and breaches in a timely and effective manner. 
• Security Audits and Compliance Measure the Security Engineer’s success in conducting security audits and ensuring compliance with applicable regulations and industry standards. 
• Security Awareness and Training Evaluate the Security Engineer’s efforts in promoting security awareness and providing training to employees within the organization.  

The ideal candidate should possess 

• Bachelor’s degree in Computer Science, Information Security, or a related field. 
• Minimum of 8 years working experience preferably in the Fintec, financial sector, and technology enabled services. 
• Proficiency in security tools and technologies,  similar as firewalls, intrusion detection/ prevention systems, SIEM, antivirus, and endpoint protection.  

Position 8: Head of Performance Operations 

• Analyze current eCommerce processes to identify inefficiencies and areas for  enhancement. 
• Develop and  apply process improvement strategies to enhance  functional efficiency and customer satisfaction. 
• Utilize spare, Six Sigma, or other process improvement methodologies to drive  nonstop improvement initiatives.  

Performance Management 

• Establish and monitor key performance indicators( KPIs) to track and evaluate the performance of eCommerce operations. 
• Develop dashboards and reporting tools to provide real- time insights into  functional performance. 
• Conduct regular performance reviews and provide  practicable recommendations to senior management.  

Operational Excellence 

• Leadcross-functional  brigades to implement process improvements and  functional changes. 
• Ensure that all processes are  proved, standardized, and consistently followed across the association. 
• Maintain standard operating procedures( SOPs) to ensure compliance and  functional consistency.  

Data Analysis and Reporting 

• Collect and analyse data to identify trends, issues, and opportunities for improvement. 
• Provide detailed reports and presentations to senior leadership on process performance and improvement initiatives. 
• use data- driven insights to drive strategic decision- making.  

Team Leadership 

• Build and lead a high- performing team focused on process improvement and performance management. 
• Mentor and develop team members to enhance their skills and capabilities. 
• Foster a culture of  nonstop improvement and  functional excellence within the team 
• Work closely with other departments(e.g., IT, Marketing, Customer Service) to ensure process alignment and integration. 
• Communicate process changes and performance updates effectively across the organisation. 
• Collaborate with external partners and vendors to ensure process efficiency and effectiveness.  

Project’s Management 

• Define  colorful projects scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders. 
• Develop comprehensive project plans to be shared with clients as well as other staff members. 
• Plan and schedule project timelines and milestones using applicable tools. 
• Determine and allocate  coffers( time, money, equipment,etc.) necessary for project execution. 
• Manage project resource availability and allocation to ensure the projects stays on track.  

The ideal candidate should possess 

• Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or a related field. Master’s degree preferred. 
• Minimum of 7- 10 years of experience in process improvement, performance management, or functional leadership roles. Experience with spare, Six Sigma, or other process improvement methodologies.  

Other personal characteristics 

• Strong understanding of eCommerce platforms(e.g., Magento, Shopify, WooCommerce) and technologies. 
• Proficiency in web analytics tools(e.g., Google Analytics, Adobe Analytics). 
• Excellent leadership, communication, and organizational skills. 
• Ability to think strategically and execute methodically. 
• Strong logical and problem- solving abilities.  

Interested candidates with the applicable experience & qualifications are encouraged to submit their updated CVs, referencing Job Requisition No.,, to hiring@kifiya.com.  

Read Job importunity Number From here https://kifiya.com/career/