Dashen Bank Vacancy
www.abayjobs.com
Dashen Bank S.C
Dashen Bank Job Description Contact Center Agent –( Afarigna Language)-Re-advertisement
Place of work- Addis Ababa DB/ Vacancy-0062/23
Job Summary
• The Contact Centre Agent is responsible for receiving customer calls, address concerns or quires via phone or social media platforms. In addition, the part holder is responsible for prioritizing customer issues to resolve or escalate to the elderly Contact Center Agents to ensure that quality customer service is maintained at all times with the established service standards.
Job Requirements
Academic & Professional Qualification
• Bachelor’s degree in Marketing Management, Business Administration, Management, Accounting, Banking, finance or related fields.
• Fluency in English( speaking and writing) is required
Experience
• At least four (4) years’ applicable experience Behavioral faculty
• Interpersonal andcross-cultural skills, including ability to make cooperative relationships with sensitivity to diversity/ inclusion.
• Creativity and innovation skills.
• Action oriented.
• Quality focus and attention to detail.
• Professionalism and integrity in line with Dashen Bank values.
• Good oral and spoken communication skills.
• Critical and logical thinking and problem solving skills.
• particular motivation and drive exhibited through commitment to hard work, nonstop improvement and achievement of goals.
• Good customer relationship management skills( internal and external customers)
• Risk awareness and focus – demonstrates understanding of risk management practices, standards and nonsupervisory requirements.
Required Specialized Competency
• Knowledge of customer relationship and service quality management.
• Good understanding of customer care service standards or benchmarks. Knowledge of Banking product and and services.
• Knowledge of customer relationship and service quality management.
· Knowledge and experience in ultramodern sales and marketing practices in fiscal services industry. · Specialized skills to effectively perform Contact Centre activities tasks in a manner that constantly produce high quality of service.
· Project management skills.
How to Apply
1. Interested and good applicants should apply through
2. Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
3. Eventually, please scan all applicable credentials (Uploading applicable credentials that verifies educational qualification, work experience licenses, certifications. etc which are stated on the application form/ CV).
3. Login to ethiojobs vacancy application website and attach the scrutinized documents in PDF format (* obligatory).
NB.
* Applicants who don't have ethiojobs account need to register using particular email account,
* CV ‘s shall not be further than 3 pages and saved in PDF format( obligatory
NB – Dashen Bank doesn't charge a fee at any stage of the recruitment process. Hence, if you're asked for any please refuse. ·
Women applicants are highly encouraged to apply
