Ethio Telecom Vacancy

Telecom Aug 6, 2024 4188 Add to Reading List

Ethio Telecom

Ethio telecom has got its current status since 29th November 2010 as a part of Ethiopia’s 2005/06 – 2009/10 GTP following the civil government’s decision to focus on perfecting telecom services, taking them as crucial to public development. Consequently, the country’s telecom infrastructure and services have been transformed to world- class standards to facilitate the development of the country with a great paradigm shift in the improvement of the sector. Ethio Telecom is looking for youthful, energetic and customer- focused professionals to enhance its customer experience. Hence, youthful and competent graduates who are interested to work in the ever- growing telecom industry are invited to apply for the below job opening before the closing date.

Position Contact Center Advisor

Qualification BA Degree or Level V with COC in Management, Business Management, Business Administration, Marketing Management, Economics, Accounting & Finance, Financial Accounts Management, Business Information System, Management Information System and Accounting graduated since 2013 E.C.

Experience Experience not required

Contact Center Advisor complete in

Amharic
Afaan Oromoo
Af- Somali and
Tigrigna

Required Transversal Competencies

Being customer- oriented
Ability to listen
Communication skill( active listening, empathy, emotional intelligence, clarity)
Problem solving skill( critical thinking, initiative to make decision, agility)
Customer service skill( service orientation, conflict resolution, patience & flexibility)
Stress Management, time Management and professionalism
Team spirit andcross-cutting collaboration

Professional Competency

Ethiotelecom product and service knowledge
Knowledge of introductory computer skills, working tools, processes & communication methods
Knowledge of Customers and their Environment
Know how to coach
IT applications in the field.

Position Responsibility

Actively work on the front- line activities, according to processes and procedures, providing professional and excellent customer service and satisfaction for customers, covering all the company products.
Permanently propose improvements for tools and processes as a result of the diurnal experience, to improve the customer contacts effectiveness/ quality according to the priorities set by the customers( service quality) and company s requirements( optimizing costs).
Apply adapted process/ tools services consequently.
suitable to deliver effective resolution to all customer’s request, complaints and inquiries contacts as per the service level agreement.
suitable to maintain a good and positive mind set, proper behavior, discipline and be immediate and regular to ensure that the departments objectives are attained, and company rules are respected.
Prepare accurate individual reports about the front- line activity to ensure that targets are met and Keep the history of all the reports, to permanently learn and adapt from the experience.
Propose( according to department policies and procedures) all required actions to permanently optimize the quality and productivity, and to resolve customers’ issues and complaints.
Develop the skillset to foster positive relationships with all types of customers including those who may present challenges.
Ensure that all nonpublic information pertaining to company and individual customer coming into one’s possession is n't disclosed or revealed to unauthorized person or agency.
Upon receiving a customer issue, log it in the trouble ticketing system or escalate with email, including all necessary details and share required information to customer as directed on the work instructions.
Register/ record each customer calling reasons accurately.

Language

Reading, writing and speaking English and Amharic are mandatory for all positions.
Willingness to handle calls in other languages based on the employee language proficiency and unborn company demand.

Application Tips

Applicants must have the required educational qualification.
All Applicants are required to print the application confirmation page for successful registration.
Any complaints regarding registration wo n't be entertained otherwise.
Applicants who have applied with field of study not listed in the requirement wo n't be considered.
If any applicant is found to apply or join ethio telecom with false information, it'll lead to posterior termination without previous notice any time discovered.
Only short- listed applicants will be communicated via SMS.
Female applicants are explosively encouraged to apply.
Applicants who are more than 29 years of age are n't eligible to apply.

Location Addis Ababa