Safaricom Ethiopia Jobs Vacancy
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Safaricom Ethiopia SC
Safaricom Ethiopia is looking for a good person who meets the criteria indicated below. Safaricom Ethiopia is possessed by an transnational institute including Vodafone Group; Safaricom PLC; Vodacom Group; Sumitomo Corporation – one of the largest transnational trading and business investment companies; and British International Investment( BII) – the UK’s development finance institution and impact investor.
Position 1 Specialist Billing Operations
Job Conditions
• Degree in Telecommunication Engineering/ Electrical & Electronics engineering/ Computer wisdom/ IT.
• At least 3 times ’ experience in a busy telecommunication/ IT terrain or Software Engineering with good knowledge of Mobile and Fixed services
• Working knowledge in Unix systems and Databases – Oracle, MySQL.
• moxie in colorful analytics tools similar and Python, Standard Query languages
• Experience in Procedural Programming languages, Linux/ Unix, scripting,
• Proficiency in networking protocols – TCP/ IP, professional instrumente.g. CCNA/ CCNP or fellow is preferred
• previous Experience in GSM and fixed services billing is preferred
• sphere experience in GSM and IT is a must
Place of Work Addis Ababa,
Position 2 MPESA BACK- OFFICE SUPPORT
Job Qualifications
• Degree from a honored university; parchment holders with substantial experience in customer care and an excellent performance track record will be considered.
• Proficiency in both English and a original Ethiopian language( Amharic/ Oromia/ Tigrinya/ Somali/ Afar) spoken and written
• Demonstrate capability to handle pressure and perform duties well to completion within agreed SLAs
• Be a platoon player, working to close set targeted case escalations and platoon targets
• Experience in the part of back- office support or Team Leader within a Contact Centre terrain will be an added advantage Place of Work Addis Ababa,
Position 3 IT Results Architect
Job Qualifications
• Degree in Science/ computer wisdom Engineering/ Business affiliated degree from estimable education institution.
• 3 specialized background in software development inclusive of databases, operations, structure, pall development and 2 times experience in results armature and system design.
• A “ hands- on software mastermind ” able of sharing software development stylish practices with the rest of the platoon, which in turn helps them more understand how the armature is viewed from a development perspective.
• Experience of software development lifecycle is essential, in nimble and cascade methodologies.
• instrument in Solution Architecture and Cloud moxie instrument rather TOGAF or any pall( AWS/ Azure/ GCP/ Alibaba etc) or Kubernetes CKA/ CKAD will be an added advantage.
• Understanding of Microservice and Multiple Architecture Design paradigms will be an added advantage.
• sphere experience in GSM or Telco Industry will be an added advantage.
• Capability to drive enterprise without any formal authority in an nebulous and startup terrain with strong business wit and leadership mindset
• Capability to tutor/ trainer inventors and other result engineers in armature principles
• Proven track record in designing and enforcing large scale, complex systems delivering IT/ Telco customer results; provable leadership chops and organizational experience
• Capability to identify all thenon-functional aspects needed for a emplace a secure and performant result into product.
• Understanding of Containerization and Kubernetes among ultramodern result technologies will be an added advantage.
• Capability to communicate, take complete power of workstreams and impact others witness with Nokia core systems will be an added advantage
Place of Work Addis Ababa,
Position 4 Trade Marketing Support
Job Conditions
• · Degree in a Business-affiliated field.
• · Post graduate instrument in Deals & Marketing will be an added advantage.
• · veritably strong focus on client perceptivity and proven capability to combine figures and analytics to understand, prognosticate and impact client geste
• · Intermediate knowledge of business finance principles is essential.
• · 3 times hands on experience in Deals, Marketing
• · Experience in Deals Distribution will be of an added advantage.
• · largely results and performance acquainted.
• · Excellent platoon player.
• · Excellent concession/ Swaying and donation chops.
Place of Work Addis Ababa,
Position 5 Analyst – Quality Assurance
Job Conditions
· Bachelor’s degree from a honored university
· 4 times hands on experience working within in a service- acquainted company, with business analysis experience.
· Excellent knowledge of Safaricom products and services, processes & procedures
· Excellent knowledge of Call center operations
· Understands the client conditions and crucial deliverables in the quality assurance process i.e. Quality evaluation, Creation of assessment forms, Appeals, Calibrationetc.
· Has first- hand knowledge and experience of customer feedback checkse.g. NPS, CSAT, CES
· Must be logical and have excellent written and verbal communication chops( eloquent), coupled with good listening and critical logic chops and capability to give formative feedback.
· Must retain excellent interpersonal and donation chops.
· Strong collaborator who enjoys working incross-functional brigades, with people from different backgrounds. · Confident, energetic and suitable to work under pressure with a positive station, Creative, complex problem- working.
· tone- motivated, taking little supervision and suitable to meet strict deadlines
· Quality Assurance training/ instrument will be an added advantage
Place of Work Addis Ababa,
How To Apply
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The ending date for entering operations is Thursday February 6th, 2023.
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