Safaricom Telecommunications Vacancy
Safaricom Telecommunications
Safaricom Telecommunications Ethiopia New Vacancy Announcement Safaricom Ethiopia is looking for a good person who meets the criteria indicated below. Safaricom Ethiopia is owned by an transnational consortium including Vodafone Group; Safaricom PLC; Vodacom Group; Sumitomo Corporation – one of the largest transnational trading and business investment companies; and British International Investment( BII) – the UK’s development finance institution and impact investor.
Position 1 HR Operations Specialist Internal/ External)
Must have specialized professional qualifications
• Bachelor’s Degree and Advanced National Diploma in HRM
• A minimum of 3 years ’ experience carrying out duties involving letter administration and filing
• Strong executive skills with a flair for technological enhancements
• Highmulti-tasking, organizational, communication, and writing skills.
• Effective skills in word processing, spread distance applications, introductory knowledge of internet/e-mail functions, use of Outlook and Outlook Express functions,
• Ability to prioritize multiple demands, exercise tact and discretion and meet deadlines.
• Ability to sit for long periods at a desk utilizing a PC Role purpose
• Responsible for providing employee services executive support in areas relating to employee recruitment, system uploads and filing in a highly data sensitive environment.
• Responsible for protecting data Privacy at all times and adhering to confidentiality requirements to promote zero breach of compliance policies. crucial role responsibilities and accountabilities
HR Onboarding
• Ensure all new hires are onboarded with work tools and resources for their perfect day one experience.
• Gather and maintain new hires hand’s documentation needed.
• Engage hiring managers in preparation for new hires onboarding
• Coordinate the new hire onboarding program for ease of candidate’s assimilation into company
• Attend to new hires contractual queries and coordinate with COEs for new hire support needed.
HR Letter Administration
• Create offer letters for all category of employees including new hires, fixed- term contracts, promotions, side moves, internship, job rotations, relocation, Confirmation memos, among others.
• Maintain confidentiality of letter contents
• Support employees by preparing Visa letters to facilitate visa applications.
• Preparation of Employee referral letters for all exit employees
• insure templates for letter production are current and in line with labors laws and internal policies
Employees File Management
• Filing of all employee records
• Creation of employee particular train (digital and physical files)
• Ensure HR System updates for all contractual changes( location, manager, grade)
• Data reconciliation validating data against hard copy backup.
HR Help office
• Responsible for the customer experience of HR’s primary customer groupsI.e. Employees, Managers and partner HR teams
• Ensure that services are delivered in accordance with documented service level targets.
• Channel management of queries that come through HR helpdesk to insure timely responses and closure.
• Turn HR help desk as the one stop shop for all HR queries.
• Raise the competence of Help desk resource to improve first line resolution of issues.
Reporting
• Prepare, review and share reports as needed by the business for HR Operations.
Business Competencies
Working with Others
• Consciously takes steps to make the utmost of every conversation/ interaction.
• Identifies people’s needs, interests and motives to be suitable to influence the decisions they make.
• Communicates simply to excite and engage people.
•Pro-actively adapts own style and approach to build fellowship, and work with others more effectively.
• Builds and maintains strong relationships and networks.
Functional Excellence
• Targets effort and resources on high- value, high impact activity
• Focuses on achieving maximum performance and driving nonstop improvement.
• Thinks about processes and problemscross-functionally and end- to- end.
• Uses knowledge of products, technology, process, systems and policy to solve problems.
• Finds creative ways to exploit opportunities and solve problems.
• Takes risks and pushes what's possible.
• Thinks and acts like an owner of the business.
• Acts in line with legal, nonsupervisory, professional and ethical standards.
• Responds flexibly to changing situations.
Place of Work Addis Ababa
Position 2 Specialized Lead, Retail and Distribution Systems
Job Requirements
• BSc Degree in Computer science, Computer Technology, Information Technology or engineering.
• 2- 4 years ’ experience as a support analyst in a User Support environment for end user devices and networking components.
• Over 5 years experience as a specialized lead
• Microsoft Certification MCSE, MCSA, CISCO Certification CCNA.
• Experience in Microsoft SCCM and related software Deployment tools.
• 2- year experience in Supplier/ Vendor Management, IT Support Services sourcing and contract cost monitoring & Agreements Maintenance.
• expansive knowledge of enterprise windows, Linux and Android Operating Systems.
• Good Knowledge on Vendor Management and SLA enforcement.
• Strong oral, written, interpersonal communication and leadership skills
• Good experience in supporting applications troubleshooting.
• Worked with APIs and troubleshooting APIs.
• WAN/ LAN Interconnect experience.
• Managing, Configuring and Troubleshooting switches, routers and wireless access points.
• Examiner network performance (availability, application, throughput, goodput, and latency) and test for weaknesses.
• Knowledge of introductory network architecture concepts (zones DMZ, VLANs, segmentation, subnetting).
• introductory understanding of dynamic routing protocols a plus.
• Good working knowledge of introductory firewall configuration concepts (ACL, NAT/ PAT, routing statements, ports, protocols, VPNs) is desirable. The position holder will have responsibility of Team leadership and timely delivery of quality IT End User Support for Devices, Networking components, and user operations across Safaricom region, implementation of strategic and innovative desktop/ device technologies as per Safaricom business objectives while collaborating with business partners to rollout IT business solutions as required.
Place of Work Addis Ababa
How To Apply
However, kindly do to modernize your seeker profile on the career portal and then Click on the apply button, If you feel that you're up to the challenge and possess the necessary qualification and experience. Remember to attach your resume. The closing date for receiving applications is Friday, August 25, 2023.
