UNOPS Jobs Vacancy

NGO Jobs Oct 17, 2024 1095 Add to Reading List

UNOPS Jobs Vacancy

UNOPS – an functional arm of the United Nations – supports the achievement of the Sustainable Development Goals (SDGs) by successfully enforcing its mates’ peacebuilding, humanitarian and development systems around the world. Our mission is to help people make better lives and countries achieve peace and sustainable development. We're proud of our people. The UNOPS family brings together approximately 160 nationalities, represented by over 5,000 UNOPS personnel as well as some 7,800 personnel recruited on behalf on our mates. Spread across 80 countries, our workforce is rich in diversity and culture – with inclusion at its core.

Position: Public Information Assistant (Tour Guide)

Contract type Original Individual Contractor Agreement (LICA)

Contract level LICA/ ICS-5 Contract duration One year

Background Information – Job-specific

Within delegated authority, the Public Information Assistant (Tour Guide) will be responsible for the ensuing duties

Conduct one- hour lecture tours, four to five times a day, on the history of Africa Hall and work of the United Nations.
Participate in diurnal briefings as well as special briefings on different topics similar as peacekeeping, disarmament and human rights. Study and exploration UN accoutrements in English, in order to stay abreast of current activities of the UN system.
Tailor language and information to different audiences (e.g. children, students, elderly citizens, VIPs, UN Mission staff and media representatives) and respond to politically sensitive questions in an accurate and effective manner.
Deliver quality customer service to raise awareness and promote the history of Africa Hall and the work of the Organization in an pleasurable and educational manner.
Communicate and handle effectively stressful customer- service situations by showing emotional intelligence and solid customer orientation skills.
Develop positive work relationship with peers, tour coordinators and supervisors based on collective trust and respect.
Undertake other assignments to facilitate the smooth running of the guided tour operation, which include a) help the Tour Coordinator in dispatching groups of callers, and, while on duty on the tour route b) Monitor the check of visited places( whenever required) and liaise with stint coordinators, cashiers and UN Security, and c) Help out with crowd control issues and any callers’ needs requiring escorting or wheelchair assistance

Functional Responsibilities

Within delegated authority, the Public Information Assistant (Tour Guide) will be responsible for the ensuing duties

Conduct one- hour lecture tours, four to five times a day, on the history of Africa Hall and work of the United Nations.
Participate in diurnal briefings as well as special briefings on different topics similar as peacekeeping, disarmament and mortal rights. Study and research UN materials in English, in order to stay abreast of current activities of the UN system.
Tailor language and information to different audiences (e.g. children, students, senior citizens, VIPs, UN Mission staff and media representatives) and respond to politically sensitive questions in an accurate and effective manner.
Deliver quality customer service to raise awareness and promote the history of Africa Hall and the work of the Organization in an pleasurable and educational manner.
Communicate and handle effectively stressful customer- service situations by showing emotional intelligence and solid customer orientation skills.
Develop positive work relationship with peers, stint fellow and administrators based on collective trust and respect.
Undertake other assignments to facilitate the smooth running of the guided tour operation, which include a) help the Tour Coordinator in dispatching groups of visitors, and, while on duty on the tour route b) Cover the closure of visited places( whenever required) and liaise with stint coordinators, cashiers and UN Security, and c) Help out with crowd control issues and any callers’ needs taking convoying or wheelchair backing

Education

High School Completion or original is required.
A Bachelor’s Degree in communications, journalism, public relations, social sciences, transnational relations, or a related fields is an asset.

Experience

A minimum of five (5) years applicable experience in the field of communications and public information, or a related field is required.
Experience as stint- guide in an international setting would be an asset.

Language

Fluency in written, reading and spoken English and French is required.
Knowledge of another UN functionary language, similar as Arabic, Spanish, Chinese, or Russian, is desirable.

Others

Has the ability to work independently and with minimum supervision, as well as good dispatches, interpersonal, and customer service skills.

Duty station Addis Ababa