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World Bank Job May 2023
Position Officer for Operations
Job Time Full- Time
Job Type Contract
Place of Work Addis Ababa, Addis Abeba, Ethiopia
IFC — a member of the World Bank Group is the largest global development institution focused on the private sector in emerging markets. We work in morethan 100 countries, using our capital, expertise, and influence to create requests and opportunities in developing countries. In the financial year 2022, IFC committed a record$32.8 billion to private companies and fiscal institutions in developing countries, leveraging the power of the private sector to end extreme poverty and boost combined prosperity as economies grapple with the impacts of global compounding crises. For further information, visitwww.ifc.org The IFC3.0 strategy aims to stimulate further investment activity across emerging markets, especially in Low- Income Countries( LICs) and Fragile and Conflict- affected States (FCS). This strategy aims to create new opportunities for private investments in unsafe markets and sectors by proactively working “ upstream ” to create, deepen, and expand markets and design and develop implicit investment projects. Achieving these growth and impact ambitions at scale requires a different approach to business development, deal sourcing, and client support that relies on 1) a broader product offering to engage earlier in the project cycle and secure opportunities; 2) a lesser focus on preparing clients in incipient markets and sectors for investment; 3) a lesser focus on value addition and risk management of portfolio investment clients to enhance their performance; and 4) a longer time horizon and a more patient, longer- term perspective. To drive this approach, IFC is seeking an Operations Officer to join the Manufacturing, Agribusiness, and Services( MAS) department in the IFC Office in Addis Ababa, Ethiopia. The Operations Officer will be responsible for providing project management and client engagement support to Upstream & Advisory projects in the agribusiness sector in Ethiopia and other countries in the Eastern Africasub-region. This will include supporting IFC’s efforts to enable investment opportunities, enhance investment outcomes, and improve investment conditions in the agribusiness sector.
Duties and Accountabilities
The role and responsibilities of the position will include but not be limited to Develop, manage, and supervise the implementation of Upstream & Advisory projects in the agribusiness sector with IFC clients in Ethiopia and/ or other designated countries.
Deploy internal and/ or external expertise and manage consultants to ensure the most effective and effective perpetration of customer systems. Ensure delivery of project results in accordance with approved project plans and impact measurement targets.
Organize and implement business development activities and support follow- up on identified opportunities. Support coordination with development partners and leadsemi-annual reporting obligations.
Manage connections with project stakeholders, clients, partners, beneficiaries,etc. Participate in crucial client events including yearly or other periodic functional committee meetings.
Act as a crucial contact point for IFC MAS Upstream activities in Ethiopia and other designated countries including monitoring applicable macroeconomic and sector-specific issues.
Ensure compliance with WBG internal systems, including project governance, procurement, and budget processes. Contribute to knowledge management practices with internal and external audiences.
Support IFC Regional and Country Office Operations as required. Selection Criteria Master’s degree or original professional qualification in economics, business, agribusiness, or a affiliated area.
A minimum of 10 years of private sector functional experience in agribusiness, private sector development, agrarian development, or a affiliated field. Experience working on agrarian supply chain issues with private sector clients, governments, development partners and other sector stakeholders.
Track record in managing different teams which include consultants and client representatives to achieve common business goals and objectives. A proven track record in working with the private sector, business development efforts, client negotiations, nurturing client relationships and resolving grueling issues.
A demonstrated ability to understand what makes businesses succeed, to develop innovative solutions and to challenge the status quo to enhance private sector opportunities.
Recognized as a team player, collaborator, communicator, and strategic thinker.
Excellent written and verbal communication and presentation skills.
Willingness to travel frequently throughout Ethiopia, or other designated countries.
Job# req22641
Organization IFC
Sector Operations Grade GG
Term Duration 3 years 0 months
Recruitment Type Original Recruitment
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including maternal leave, as well as reasonable accommodations for individuals with disabilities. We're proud to be an equal opportunity and inclusive employer with a devoted and married workforce and don't discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
How to Apply
IT Assistant
Description
Do you want to build a career that's truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their topmost development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions devoted to ending extreme poverty, increasing combined prosperity and promoting sustainable development. With 189 member countries and further than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most critical global challenges. For further information, visitwww.worldbank.org ITS Vice Presidency Context Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote combined prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations.
Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast- paced, ever- changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaption developed through expansive consultations with business partners throughout the World Bank Group. ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high- level business outcomes business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, suitable to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk- based cybersecurity and robust data protection for a global network and a growing cloud platform. Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer- centric, innovative, and transformative. The alternate is to provide the Bank Group with value for money with picky and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and flexible IT environment for the organization.
ITSR1 The IT Regional Client Services 1( ITSR1) is primarily tasked with ensuring cohesive delivery of indigenous IT programs and initiatives, as well as aligning existing support channels with business needs. In achieving its objectives and providing for a best possible IT customer experience, customer Support directs and partners with Country Office( CO) HQ IT Support teams,24/7 IT Service Desks, Training and Outreach, as well ascross-functional teams delivering products and solutions.
The Sinior IT Assistant( ET4) in Addis Ababa, Ethiopia, will primarily be responsible for providing IT support services in WBG’s Office in Addis Ababa, Ethiopia. S/ he will be responsible for Installation and Maintenance of IT Hardware, Software, communications and telephony devices for the office staff and visitors. The Senior IT Assistant will give IT support to WBG Staff and Visiting Staff/ Consultants at Addis Ababa Office on usage and maintenance of entire range of information technologies in use at the Bank which include but aren't limited to PCs, Video/ Audio conferencing, remote access, LAN/ WANs, as per Bank defined SLAs and Processes. This position will report to the Regional IT Lead for East and Central Africa Region.
Duties & Responsibilities
• • Serve as the first point of contact on all matters related to hardware, software and communications support for the Addis Ababa, Ethiopia, Country Office
• • Support and maintain complete end user IT environment; this includes assessing, deploying, and implementing hardware and software upgrades, telephony and video conferencing systems
• • Work directly with users to probe and ask effective questions to fully diagnose both the root cause of a problem and the customer’s comfort level with technology; assess complex,non-routine problems; follow up with all fixes and repairs of IT problems
• Install and maintain videoconference, audio-visual equipment and other electronic devices for presentations or conferences; when necessary, support installation, maintenance and upgrades of original networks and communications infrastructure as part of the office infrastructure projects.
• Provide IT training and updates to existing/ new Staff regularly.
• Participate in Service Continuity, Security and Business Continuity activities. Troubleshoots, provide workarounds, and endless fixes to issues identified in the end user environment.
• Administer WBG information security standards, including requesting IT accounts, SecurID, YubiKeys, remote access and passwords. Adhere to Institutional policies and advise on ITS policies, directives, and procedures. Consistently enforce WBG technology standards. Ensure that the integrity and security of WBG Systems aren't compromised from within or outside the corporation.
• Use the incident management tracking system to track work and analyze reports to identify problem areas and training opportunities.
• Maintain a proper inventory of all CO IT related equipment and software. Ensure licensed software is tracked and maintained in line with the Institutional Software Asset Management( ISAM) Procedure.
• Ensure Service Level Goals are met by original service Providers.
Selection Criteria
• Job#req22611OrganizationWorld BankSectorInformation TechnologyGradeET4Term Duration1 year 0 monthsRecruitment TypeLocal RecruitmentLocationAddis Ababa, Ethiopia
Required Language( s) English Preferred
Language( s)
• Bachelor’s degree with no experience required or original combination of education and applicable experience.
• Good Knowledge of IT Technologies( Troubleshooting, Windows Platform, Exchange, Microsoft Office, Printers, Scanners, Servers and alike)
• Experience of serving Clients in amulti-cultural environment Preferred Core Technical Knowledge and Skills
• Good Knowledge and understanding of IT Technologies Windows Platform, Microsoft Office, Printers, Smartphones, video conferencing, remote access technologies, remote troubleshootingetc.
• Strong client service skills and the ability to work under pressure with professionalism
• Understanding of Microsoft Active Directory, DNS service and other networking methods and technologies.
• Proficiency in MS Outlook and Office 365 products
• Strong knowledge/ experience of ITIL stylish practices for helpdesk/ IT Service Management.
• Knowledge of Network communication technologies and other WAN/ LAN products.
• Familiarity with IP Telephony and troubleshooting
• Flexible to work in rotational shifts Language and Communication Skills
• Excellent written and spoken communication skills in English
• Ability to listen and then clearly describe the problem and proposed solution
How To Apply
We're proud to be an equal opportunity and inclusive employer with a devoted and married workforce, and don't discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Apply Via Online
https://worldbankgroup.csod.com/ux/ats/careersite/1/requisition/22611/application?c=worldbankgroup#1
Learn more about working World Bank and IFC, including our values and inspiring stories.
Note The selected candidate will be offered a one- year appointment, renewable for an additional one year, at the discretion of the World Bank Group, and subject to a lifetime maximum ET Appointment of twoyears.However, it's considered as a full year toward the lifetime maximum, If an ET appointment ends before a full year. Former and current ET staff who have completed all or any portion of their alternate- year ET appointment aren't eligible for unborn ET appointments
