World Bank Jobs Vacancy

World Bank Jobs Vacancy

World Bank

The World Bank Ethiopia Country Office is hiring up to three (3) short- term consultants to support energy sector engagement in Ethiopia. The positions are based in Addis Ababa, Ethiopia and open to Ethiopian nationals. The World Bank on- going energy portfolio and pipeline of projects in Ethiopia include support for power sector reforms; investment projects on power transmission, distribution, and grid electrification; solar mini grids & standalone solar systems for households and communities; clean cooking and improved cook stoves; and interconnection with neighboring countries as part of the efforts to bring Ethiopia connected to the indigenous electricity network.  

Position 1 Senior IT Assistant, Customer Services  

Selection Criteria 

  • Bachelor’s degree with no experience required or original combination of education and applicable experience. 
  • Good Knowledge of IT Technologies Windows Platform, Microsoft Office, MFD, Servers, Smartphones,etc.  
  • Strong  customer service skills and the ability to work under pressure with accuracy and professionalism. 
  • Understanding of Microsoft Active Directory, DNS service, and other networking methods and technologies. 
  • Strong knowledge of IT Service Management and experience with ITIL stylish practices for Helpdesk Service. 
  • Proficiency in the recent Microsoft Windows applications. 
  • In- depth knowledge of M365 applications. 
  • Knowledge of Network communication technologies and other WAN/ LAN products. 
  • Familiarity with IP Telephony and troubleshooting. 
  • Good knowledge and experience in setting up and supporting Videoconference Facilities. 
  • Comfortable using remote access technologies and remote troubleshooting. 
  • Excellent communication skills the ability to listen and then clearly describe the problem and proposed solution. 
  • Excellent written and spoken communication skills in English. 
  • General knowledge of the mission and business requirements of the World Bank Group. 
  • Proven ability to work alone and in a team environment.  

Position 2 IT Analyst, customer Services  

Selection Criteria 

  • Bachelor’s or Master’s degree with 2 years applicable experience OR original combination of education and experience 
  • Excellent Windows desktops, VPNs, and Apple mobile devices supporting skills. 
  • Advanced knowledge and skills in Microsoft suite products,e.g., Office365, Outlook, SharePoint, OneDrive on Mobile and PC, and browser- based applications. 
  • Advanced skills with virtual meeting tools, including Cisco products, similar as WebEx and Jabber, and MS Teams and Zoom. 
  • ITIL4 Certification and Experience in performing incident management according to ITIL practices using the ServiceNow system and adhering to agreed SLAs and Quality metrics. 
  • Experience in supporting VIP clients, with the temperament to handle critical requests. 
  • Good Communication Skills to Conduct training on IT Products and engage with Clients in amulti-cultural Environment.  

Location Addis Ababa, Ethiopia.  

How to Apply  

Interested and qualified candidates are required to submit their application letter along with their CV and credentials Online  

Apply Here

Deadline: July 26, 2024