World Bank Jobs Vacancy

World Bank
The World Bank Ethiopia Country Office is hiring up to three (3) short- term consultants to support energy sector engagement in Ethiopia. The positions are based in Addis Ababa, Ethiopia and open to Ethiopian nationals. The World Bank on- going energy portfolio and pipeline of projects in Ethiopia include support for power sector reforms; investment projects on power transmission, distribution, and grid electrification; solar mini grids & standalone solar systems for households and communities; clean cooking and improved cook stoves; and interconnection with neighboring countries as part of the efforts to bring Ethiopia connected to the indigenous electricity network.
Position 1 Senior IT Assistant, Customer Services
Selection Criteria
- Bachelor’s degree with no experience required or original combination of education and applicable experience.
- Good Knowledge of IT Technologies Windows Platform, Microsoft Office, MFD, Servers, Smartphones,etc.
- Strong customer service skills and the ability to work under pressure with accuracy and professionalism.
- Understanding of Microsoft Active Directory, DNS service, and other networking methods and technologies.
- Strong knowledge of IT Service Management and experience with ITIL stylish practices for Helpdesk Service.
- Proficiency in the recent Microsoft Windows applications.
- In- depth knowledge of M365 applications.
- Knowledge of Network communication technologies and other WAN/ LAN products.
- Familiarity with IP Telephony and troubleshooting.
- Good knowledge and experience in setting up and supporting Videoconference Facilities.
- Comfortable using remote access technologies and remote troubleshooting.
- Excellent communication skills the ability to listen and then clearly describe the problem and proposed solution.
- Excellent written and spoken communication skills in English.
- General knowledge of the mission and business requirements of the World Bank Group.
- Proven ability to work alone and in a team environment.
Position 2 IT Analyst, customer Services
Selection Criteria
- Bachelor’s or Master’s degree with 2 years applicable experience OR original combination of education and experience
- Excellent Windows desktops, VPNs, and Apple mobile devices supporting skills.
- Advanced knowledge and skills in Microsoft suite products,e.g., Office365, Outlook, SharePoint, OneDrive on Mobile and PC, and browser- based applications.
- Advanced skills with virtual meeting tools, including Cisco products, similar as WebEx and Jabber, and MS Teams and Zoom.
- ITIL4 Certification and Experience in performing incident management according to ITIL practices using the ServiceNow system and adhering to agreed SLAs and Quality metrics.
- Experience in supporting VIP clients, with the temperament to handle critical requests.
- Good Communication Skills to Conduct training on IT Products and engage with Clients in amulti-cultural Environment.
Location Addis Ababa, Ethiopia.
How to Apply
Interested and qualified candidates are required to submit their application letter along with their CV and credentials Online