Dashen Bank Vacancy
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Dashen Bank SC
Dashen Bank invites fresh graduates and qualified applicants for the following vacant positions. Dashen Bank is one of the most famed leading fiscal giants in the industry. Dashen Bank has received several accolades for its operation and fiscal achievements. Dashen is also known for introducing breakthrough technologies to the fiscal industry.
Position 1 Customer Service Officer (Maker)
Academic & Professional Qualification
• Bachelor Degree in a business related fielde.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other original fields Experience
• Zero( 0) year of experience
• Not further than 25 years of age( for external applicants) The Customer Service Officer( Maker) is responsible to make front office customer service support at the branch. S/ he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash andnon-cash transactions and all customer requests at the branch.
Behavioral Competency
• Interpersonal andcross-cultural skills, including ability to build cooperative relationships with sensitivity to diversity/ inclusion.
• Creativity and innovation skills.
• Action oriented.
• Quality focus and attention to detail.
• Professionalism and integrity in line with Dashen Bank values.
• Good oral and spoken communication skills.
• Critical and logical thinking and problem solving skills.
• particular motivation and drive exhibited through commitment to hard work, nonstop improvement and achievement of goals.
• Good customer relationship operation skills (internal and external customers).
• Risk awareness and focus – demonstrates understanding of risk management practices, norms and nonsupervisory requirements.
Place of work Application Form>
For Branches under Mekelle District Office
Position 2 Senior Customer Service Officer – Cash I
Academic & Professional Qualification
• Bachelor Degree in a business related fielde.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other original fields.
Experience
• At least four (4) years of banking experience The junior Customer Service Officer Cash/ Accounts will provide frontal office customer service support at the branch. S/ he will handle account management transactions, respond to customer enquiries, handle cash andnon-cash transactions and all customer requests at the branch. Behavioral faculty
• Interpersonal andcross-cultural skills, including ability to build cooperative relationships with sensitivity to diversity/ inclusion.
• Creativity and innovation skills.
• Action oriented.
• Quality focus and attention to detail.
• Professionalism and integrity in line with Dashen Bank values.
• Good oral and spoken communication skills.
• Critical and logical thinking and problem solving skills.
• particular motivation and drive exhibited through commitment to hard work, nonstop improvement and achievement of goals.
• Good customer relationship management skills( internal and external customers).
• Risk awareness and focus – demonstrates understanding of risk management practices, standards and nonsupervisory requirements.
Place of Work Application Form>
For Branches under Mekelle District Office
Position 3 Customer Service Manager I
Academic & Professional Qualification
• Bachelor degree in a business affiliated fielde.g. accounting, management, economics, business administration
Experience
• Minimum of Six (6) years banking experience The client Service director will support the Branch Manager in coordinating all conditioning of client Service Officers( Maker/ Checkers) and elderly client Service Officer( Cash/ Accounts) within the Branch and ensure functional excellence to deliver exemplary services for high customer satisfaction situations, supporting the Bank’s growth. Required Specialized Competency
• Understands the introductory mechanisms of general financial products and services.
• Knowledge and experience in ultramodern service delivery practices in medium to large banks to provide guidance on quality improvements and functional changes.
• Good knowledge and effective application of all applicable banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Ability to respond to introductory client enquiries and instructions and the capability of advising and resolving most issues and requests.
• Project management skills
Place of Work operation Form>
For Branches under Mekelle District Office
Position 4 Branch Relationship Officer
Academic & Professional Qualification
• Bachelor Degree in business administration, banking, finance, management or related fields.
• Trainings and courses in banking operations (IFB, domestic, credit and transnational banking operations)
Experience
• Minimum of four (4) years successful experience in banking or customer contact role The Branch Relationship Officer will be responsible for achieving business growth for Retail & MSME/ IFB Banking by providing quality relationship management to new and living guests at assigned branch. This will entail sustaining customer satisfaction so as to retain existing and implicit customers thereby generating fresh business throughcross-sell opportunities Behavioral & Leadership Competency
• Interpersonal andcross-cultural skills, including ability to build cooperative relationships with sensitivity to diversity/ inclusion.
• Creativity and innovation skills.
• Action oriented.
• Quality focus and attention to detail.
• Professionalism and integrity in line with Dashen Bank values.
• Good oral and spoken communication skills.
• Critical and logical thinking and problem solving skills.
• particular motivation and drive exhibited through commitment to hard work, nonstop improvement and achievement of goals.
• Good customer relationship management skills( internal and external customers)
• Risk awareness and focus – demonstrates understanding of risk management practices, standards and nonsupervisory conditions.
Place of Work Application Form>
For Branches under Mekelle District Office
Position 5 Branch Manager Grade I
Academic & Professional Qualification
• Bachelor degree in a business related fielde.g. accounting, management, economics, business administration
Experience
• Minimum of seven (7) years applicable experience out of which One( 1) year in administrative post. Behavioral Competency
• Strong leadership and skills to foster teamwork; develop and motivate staff, resolve conflicts as well as ability to provide direction in order to achieve organizational objectives.
• Ability to lead, influence and drive change initiatives in support of business strategies within the department/ unit.
• Strong business acumen.
• Strong communication and presentation skills including ability to develop proposals, concept papers, position papers,etc.
• Strong interpersonal skills and ability to relate with and managemulti-cultural teams.
• Must be a self- starter, highly systematized, and suitable to work well with people at all levels in the organisation.
• Strategic thinking and problem- solving skills.
• Analytical and creative thinking skills.
• Strong persuasion and negotiation skills.
• Good customer relationship management skills( internal and external customers).
• Risk awareness and focus – demonstrates understanding of risk management practices, norms and nonsupervisory requirements.
• Effective stakeholder management.
Place of Work Application Form>
For Branches under Mekelle District Office
How to Apply
Interested and qualified applicants should apply through the Above Microsoft Application form links, And follow the below guidelines.
Applicants should fill all the details on the vacancy application form in each jobs and make sure you submit after completing all the questions.
Finally, please scan all applicable credentials (Uploading applicable credentials that verifies educational qualification, work experience licenses, certifications. etc which are stated on the application form/ CV).
CV ‘s shall not be further than 3 pages and saved in PDF format (obligatory).
OR Interested and qualified applicants who fulfilled the below requirements shall apply in person at Mekelle Destrict office found in Mekelle with non returnable copy of credentials along with the original documents. womanish applicants are highly encouraged to apply
NB Dashen Bank doesn't charge a fee at any stage of the recruitment process.
Hence, if you're asked for any please refuse.
