Enat Bank Jobs Vacancy
Enat Bank SC
Enat Bank invites qualified applicants for the following job positions. Enat Bank was initiated by some of Ethiopia’s leading visionaries and businesswomen. Enat Bank’s founders created a bank that empowers women while providing all clients with exemplary services. Enat’s domestic banking services make it easy to deposit and manage your money. The minimum required for a deposit is only 10 birr.Enat’s International Banking offers a suite of services for individualities and business, providing conventional marketable banking services, and with special emphasis on the banking requirements of women.
Enat’s International Banking offers a suite of services for individuals and business.
Position 1 Manager, Customer Service Management Division
Essential Function
Develop and implement customer service policies and procedures;
Maintain an orderly workflow according to priorities define and communicate customer service standards;
Responsible to improve customer service experience, produce engaged customers and facilitate organic growth;
Establishes a channel for collecting customer feedbacks & reflect up on the feedbacks collected similar as establish and manage customer free call- center;
Conduct customer satisfaction check for every customer group;
Continuously monitors branches performance with respect to customer service;
Assesses applicable customer, competitor and industry insights to help define strategies to ameliorate customer experience and grow deposits;
Take ownership of customers issues and follow problems through to resolution across the bank;
Conduct regular services reviews with clients to promote efficiency, look for service improvements and seek for farther business opportunities;
Review and track client complaint and resolution and report to EMT;
Participate in reclamation process, mentor and develop customer service representatives and nurture an environment where they can excel through encouragement and empowerment;
Keep ahead of industry’s developments and apply stylish practices to areas of customer service improvement;
Review and assess customer service contract oversee the achievement and maintenance of agreed customer service levels and standards;
Ensure the necessary resources and tools are available for quality customer service delivery;
Handle complex and escalated customer service issues;
Identify and implement strategies to improve quality of service, productivity and profitability;
Education and Qualification
BA/ MBA in Business Management, Economics, Marketing Management, Accounting & Finance, Banking & Finance, Management, and any other related fields with 8.5/ 6.5 years of experience in relative fields, preferably in banking industry, of which at least 2 years as a applicable elderly officer position. Skill on computing, administrative & team building, analysis.
Place of Work Addis Ababa
Position 2 Senior Marketing Officer
Essential Function
Assist in development of short- and long- term plans and budgets for the marketing and communications program and its activities, monitor progress, assure adherence and estimate performance;
Assist the Marketing director in the co-ordination, organization and promotion of events and activities including attendance at external and internal events.
Evaluate events marketing activities and related impact by writing reports to feedback information, impact assessment and to inform unborn development.
Responsible for maintaining consistency and alignment of all marketing activities across all channels with the overall direction of the endorsed brand architecture and style guides;
Develop colorful proposals which enable to enhance the bank’s brand and overall growth by creating favorable team spirit;
Create and implement a comprehensive marketing and communications program that will enhance the Bank’s image and position within the market and the general public and measure the success of each implemented program;
Education and Qualification
BA/ MBA in Marketing Management, Business Administration, Management and any other related fields with 5.5/ 3.5 years of experience in relative fields, preferably in banking industry, of which at least 2 year as a applicable officer position.
Place of Work Addis Ababa
Position 3 Senior Customer Service Officer
Essential Function
Analyze business processes improvement solutions to determine effectiveness.
Analyze customer information and needs to improve customer relationships.
Analyze customer service needs by building communicative and open relationships.
Facilitate adherence to customer service standard.
Examiner setbacks in delivery of products and services to customers.
Plan delivery of services that meet customer requirements.
Resolve customer relationship management conflicts.
Respond to incoming calls, emails and other message from customers and give them the right answers and directions
Give accurate direction and support to the division to facilitate successful completion of organization’s targets and performance goals
Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment in connection with customer service
Make use of proven business techniques in the identification of lapses and loop holes in the association’s customer service division and recommend better strategies that will yield better results
Education and Qualification
BA/ MBA in Business Management, Economics, Marketing Management, Accounting & Finance, Banking & Finance, Management, and any other related fields with 5.5/ 3.5 years of experience in relative fields, preferably in banking industry, of which at least 2 year as a applicable officer position.
Place of Work Addis Ababa
Position 4 Communication Officer
Essential Function
Develop communications plans including strategy, goals, budget and tactics
Develop media relations strategy, seeking high- level placements in print, broadcast and online media • Oversee all public relations conditioning
Leverage existing media connections and cultivate new contacts within business and industry media • Create content for company and customer press releases, press kits, papers and publications and keynote presentations
Monitor, analyze and communicate PR results
Undertake and follow up the proper prosecutions of Bank’s asked image and position, assure harmonious communication of image and position throughout the Bank
Follow up the appearance and consistency of all print and electronic materials similar as letterhead, use of logo, brochures, etc are executed as per the bank’s manual
Develop media relations strategy, seeking high- level placements in print, broadcast and online media
Lead preparation of the Bank communication publications for both internal and external purpose;
Lead the content development and supervision the Bank website
Education and Qualification
BA in Marketing & Communication, Accounting, Management, Business Administration, Banking & Finance, and any other related fields with 3.5 years of experience in relative fields, preferably in banking industry, of which at least 1 year as a applicable officer position. Place of Work Addis Ababa
Position 5 Audio Visual Officer
Essential Function
Schedules uses for audio-visual( AV) equipment.
Sets up and calibrates equipment for use.
Identifies causes for AV problems and resolves the issues.
Operates equipment as needed for colorful meetings and events.
Provides instructions for the operation of equipment tonon-AV employees.
Designs, plans, and oversees regular and special AV portions of events.
Develops, tests, edits, and produces presentations and othermulti-format coffers.
Takes photographs and videos to be used in AV presentations, publications, or other resources.
Organize and make proper documentation of all media resources both in hard and soft copy for future reference
Education and Qualification
BA in Photography, Media Production, Visual Arts, and any other related fields with 3.5 years of experience in relative fields.
Place of Work Addis Ababa
Position 6 Graphics Designer
Essential Function
Obtain input from management, ensuring designs meet organizational standards and brand expectations, express ideas accurately, and represent the company or customer appropriately
Examine existing processes, identifying flaws and creating results to improve design capabilities
Update and maintain internal databases of designs, photography, and video
Responsible to work on wide ranges of undertakings & medias to visualize and develop innovative graphic designs that meet the Bank business goals
Collaborate, and brainstorm with applicable brigades to develop designs for a wide range of materials that may include web page, social Medias, events, posters, online banners, presentations, signage, internal communication, print Medias, and other applicable marketing materials
Ensure high- quality designs that meet organizational norms and brand identity, express ideas accurately, and represent the Bank by obtaining input from management or applicable body.
Designing promotional leaflets and brochures, and overall creation of cohesive design.
Develop concepts by hand or with software, and execute original content determining ideal usage of colour, text, font style, imagery, and layout
Education and Qualification
BA in Graphic Design, Art, and any other related fields with 3.5 years of experience with design software, including Illustrator, InDesign, Photoshop, Dreamweaver, etc.
Place of Work Addis Ababa
Position 7 Digital Marketing Officer
Essential Function Develop and implement digital marketing strategies to drive online traffic to the company website.
Manage and optimize online advertising campaigns( e.g., Google AdWords, Facebook, etc. Ads) to increase brand awareness and drive conversions.
Create and optimize content for colorful digital platforms, including websites, social media, email campaigns, and blogs.
Analyze crucial criteria and track campaign performance to identify opportunities for improvement.
Stay up- to- date with the rearmost trends and stylish practices in digital marketing and recommend strategies to enhance the company’s online presence.
Collaborate withcross-functional teams to ensure cohesive messaging and brand consistency across all digital channels.
Education and Qualification
BA in Marketing, Communication, and any other related fields with 3.5 years of experience in digital marketing tools and platforms, certification of digital marketing are preferable.
Place of Work Addis Ababa
How to Apply
Only short listed candidates will be communicated
The Bank has the right to cancel the post advertised
Interested applicants fulfilling the below requirements are invited to submit their applications only online through https://evacancy.enatbanksc.com/#/vacancy until September 22, 2024.
Enat Bank S.C
Human Capital Management Department Telephone – 0115522835
Women applicants are highly encouraged to apply
