Hybrid Designs (Lift) Job Vacancy
Hybrid Designs (Lift)
Hybrid Designs PLC( Lift), an innovative IT company in Addis Ababa, is launching an online platform to enable travelers to hail a RIDE on demand. RIDE is the largest taxi booking platform in Ethiopia, primarily operating in Addis Ababa and Djibouti. Founded by Samrawit Fikru, it has become one of the most recognized brands in Ethiopia over 11 years. Hybrid Designs PLC is a leading provider of ride services, committed to offering safe, dependable, and effective transportation solutions to our customers. We're seeking a detail-oriented and customer-focused Junior Booking Agent to join our call center team. The role involves handling inbound and outbound calls, managing customer bookings, providing accurate information, and ensuring a high level of customer satisfaction. This position is ideal for individuals who are passionate about customer service and can thrive in a fast-paced environment.
Position: Junior Booking Agent
Qualifications
Education Diploma or Degree in Customer Service, Management, Marketing, Business Administration, Public Administration, or related fields.
Experience Zero Years of experience
Skills
o Excellent verbal and spoken communication skills.
o Strong listening and problem-solving abilities.
o Good data entry and computer skills (MS Office, CRM, booking software).
o Ability to multitask and work under pressure.
o Attention to detail and accuracy.
Key Responsibilities
Respond to customer inquiries via phone, platform in a timely and professional manner.
Process bookings, cancellations, and modifications accurately using the company’s reservation system.
Provide service information, pricing, and availability to customers.
Basic computer and smartphone usage.
Familiarity with data entry and customer call logging systems.
Typing speed of at least 25 – 35 WPM is recommended.
Number of people required: 100
Note – domestic Location Around Denbel, Around Hayahulet, Around Megenagna 24 kebele, Welo Sefer, Agona, kera, Gofa, Addisu Gebeya, Mexico, Lideta, shola megenagna, ferencay, Lamberet, Around Bole
Location Addis Ababa
How to Apply
We're looking to hire IMMEDIATELY — APPLICANT MUST BE suitable TO BEGIN THE REQUIRED POSITION IMMEDIATELY.
Please fill out the Google form to apply https://forms.gle/dBiTjBCw7qNHaPnZ9.
