Kifiya Financial Technologies 

Kifiya Financial Technologies External Vacancy Announcemenet 

Position 1: Customer care Supervisor 

Required Qualification and Experience 
EducationBachelor’s degree or diploma in Business Administration, Customer Service, Communications, or a related field. 
Experience3 years of experience in customer service or call center operations. 
At least 1 year in a administrative or team leadership role. 
Experience in fintech, banking, or digital services is an advantage. 
Strong background in loan collection and repayment accommodations is a plus. 
work Place Addis Ababa 
Deadline March 17/25 

Skills and Competencies 
Leadership Skills Ability to inspire and motivate a team while holding them  responsible for performance. 
Customer- Centric Approach Strong problem- solving and interpersonal skills to ensure excellent customer service. 
Analytical Thinking Ability to analyze service data, identify trends, and develop  practicable solutions. 
Specialized Proficiency Experience with call center software, CRM systems, and digital communication tools. 
Multitasking Ability to handle multiple priorities in a fast- paced environment. 
Negotiation Skills Ability to engage with overdue customers and negotiate repayment plans effectively. 
Collaboration Strong teamwork skills to workcross-functionally with different departments. 
Attention to Detail Ensuring that processes and reports are accurate and effective. 
Requirement Skill 
Adaptability 
Leadership 
Team work 

Position 2: Graphic Designer 

Required Qualification and Experience 
EducationBachelor’s degree in Graphic Design, Visual Arts, Multimedia Design, or a related field. 
Experience2 years of experience in graphic design, preferably in fintech,  fiscal services, or digital products. 
Proven experience in designing marketing materials for digital and print. 
Strong portfolio showcasing creative design  systems and branding work. 
Experience inco-branding and partnership marketing materials is a plus. 
work Place Addis Ababa 
Deadline March 17/25 

Skills and Competencies 
Graphic Design Expertise Proficiency in Adobe Creative Suite( Photoshop, Illustrator, InDesign, Premiere Pro, After Effects). 
Creativity Ability to develop innovative designs that resonate with target audiences. 
Attention to Detail Strong eye for visual aesthetics, typography, and color theory. 
Time Management Ability to handle multiple projects and meet tight deadlines. 
Collaboration Strong interpersonal skills to work effectively with marketing, product, and sales teams. 
UI/ UX Knowledge Basic understanding of user interface design and digital product aesthetics. 
Motion Graphics & Video Editing Experience in creating animated content and video production is a plus. 
Event and Promotional Design Experience in designing materials for commercial events, exhibitions, and marketing campaigns. 
Co-Branding Expertise Ability to create visuals that align with multiple brand identities while maintaining design integrity. 

Position 3: Product Marketing Officer 

Required Qualification and Experience 
EducationBachelor’s degree in Marketing, Business Administration, Communications, or a related field. 
Experience2 years of experience in product marketing, brand management, or a affiliated  part,  rather in fintech,  fiscal services, or digital products. 
Experience in executing marketing campaigns and GTM strategies. 
Knowledge of customer segmentation, market research, and competitive analysis. 
Experience in social media management and digital marketing strategies. 
work Place Addis Ababa 
Deadline March 17/25 

Skills and Competencies 
Marketing Expertise Strong understanding of marketing principles, digital marketing, and campaign management. 
Strategic Thinking Ability to develop and execute marketing strategies that drive product growth. 
Communication Excellent written and verbal communication skills, with the ability to craft compelling messages. 
Data Analysis Ability to dissect market trends and performance  criteria  to inform marketing decisions. 
Collaboration Strong interpersonal skills to work effectively withcross-functional teams. 
Creativity Ability to develop innovative marketing ideas and campaigns to differentiate products in the market. 
Project Management Strong organizational skills to manage multiple marketing initiatives simultaneously. 
Social Media Management Proven experience in handling social media accounts, content creation, and engagement strategies. 
Requirement Skill 
Social media digital communication 
Market research 

How To Apply 

To apply for the Product Marketing Officer position, please follow the guidelines below 
Email Subject Please use the following subject line when submitting your application “ Product Marketing Officer ”. 

Resume/ CV 
Attach your updated resume or curriculum vitae( CV) in PDF or Word format. Ensure that your resume highlights your applicable skills, experience, and educational background. 
Contact Information 
Ensure that your CV includes your full name, phone number, and email address. This will make it easy for the hiring  platoon to reach out to you for  farther communication or to schedule an interview. Send an updated CV at hiring@kifiya.com  
 
.