British Council

We support peace and prosperity by building connections, understanding, and trust between people in the UK and countries worldwide.  We work directly with individuals to help them gain the skills, confidence, and connections to transform their lives and shape a better world in partnership with the UK. We support them in building networks and exploring creative ideas, learning English, getting a high- quality education, and gaining internationally recognized qualifications.  

Working with people in over 200 countries and territories, we're on the ground in more than 100 countries. In 2021 – 22 we reached 650 million people.  

Position Test Day Delivery and Logistic Coordinator – Ethiopia  

Role Purpose 

The purpose of this role is to ensure effective and effective delivery of Exams in Addis Ababa, Ethiopia. To handle  nonpublic materials during the multiple exchanges in the country location by compliance standards. To manage Venue Supervisor engagement, relationship, and performance. Coordinate and manage any risk or issue resolution, including coordination of customer communication directly or through customer services. To be the point of contact for Venues Venue Supervisors on the day. This part will be required to work test days which will involve weekend work as part of the contracted hours.  Main accountabilities but not limited to the following  

Product Service Support 

Undertakes the affiliated planning and delivery functions in preparation for Test Days in line with BRITISH COUNCIL processes. 

Receives instructions and requests from cluster operations, 5 days before Test Day and plans and organizes given resources accordingly( often at short notice) to  insure that work is carried out efficiently and effectively.  

Customer support 

Receives and responds to inquiries from/ to customers and maybe a specific point of reference on queries relating to an area of nominated expertise or responsibility. Identifies where more complex issues require resolution by others and refers them accordingly. 

Recognises and understands the impact of incidents arising( e.g. complaints, resourcing problems, logistical or specialized difficulties) and proactively alerts the team leader to any issues of concern that are likely to impact test delivery or customer experience.  

Relationship & stakeholder management 

• Supports continuous improvement in the effectiveness/ cost- effectiveness/ quality of service delivery/ systems in the unit or department. 
• Proactively works with the Operations Manager to deliver satisfactory and timely resolution of customer( internal or external) complaints, coordinating input from other team members as required. Ensures the customer is kept informed throughout the process.  Risk and Compliance 
• Undertakes contingency and risk management on the ground, and liaises with Customer Service, Examiners, and Venue Staff to ensure alignment on dispatches. 
• Leads in providing support related to compliance or investigations on Test Day and affiliated issues.  

Analysis & Reporting 

Uses standard procedures and templates, regularly records, analyses, and reports on functional activity  similar as venue staff performance to support senior managers in making timely and effective business decisions that respond to functional requirements.  

Finance & Resource Management 

• Monitors and takes responsibility for small- scale resources cash/ stock, following established procedures and ensuring that  outfit and materials are available and ready to use when needed.  Role-specific knowledge and experience 
• Experience working in a busy  functional  terrain delivering high levels of customer service. 
• Ability to ensure compliance, risk, and security standards are monitored and maintained. 
• Track record of working in a tightly controlled process- driven environment    

Desirable 

• Experience in leading on delivery of computer- based examinations. 
• Experience working in an Exams environment.

More Information 

• Pay Band – BRC-4-F 
• Salary – ETB 38  924,00 plus benefits 
• Contract Type – Indefinite Contract 
• Department Exams 
• Locations Addis Ababa, Ethiopia 
• Role holders may be required to work on weekends when required for exam delivery. 
• Role holders must have existing rights to live and work in the country the role is grounded. 
• Closing Date 25 August 2024 applications will close at 2359 South Africa Time 
• Role Profile – Akhona Tsube  

Apply Here